Royal Crown Ride Inc Driver Privacy Policy

Effective Date:March 08/2025

Welcome to Royal Crown Ride Inc! Your privacy is important to us, and we are committed to protecting your personal data. This Driver Privacy Policy explains how we collect, use, share, and protect your information when you use the Royal Ride Inc platform as a professional driver ("Chauffeur"). By using our platform, you consent to the collection and processing of your data as described in this policy.

1. Scope

This policy applies to all professional drivers operating on the Royal Crown Ride Inc platform, including those who own their vehicles or work as Personal Vehicle Drivers (PVDs). We act as an intermediary between you and passengers, facilitating the provision of chauffeur services through our platform. You remain an independent contractor and are not employed by Royal Ride Inc.

For our general privacy policy, visit: Royal Crown Ride Inc Privacy Policy

2. Data Controller Information

Royal Crown Ride Inc
3101 Wells Branch Pkwy, Austin, Texas 78728
Email: dataprotectioninfo@royalrideinc.com
Phone: +1 (512) 993-1870

3. Contact Information for Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer (DPO):
Mr. Imad Zebalawi
Email: dataprotectioninfo@royalrideinc.com
Phone: +1 (737) 244-2444

4. Data Security

We take data security seriously and use industry-standard encryption (e.g., TLS) to protect your data. However, if you communicate with us via email, please note that third-party access cannot be ruled out. For sensitive information, we recommend using encrypted email or other secure communication methods.

5. Data We Collect and Process

To facilitate our services, we collect the following data:

Personal Identification Data

  • Full name
  • Date of birth
  • Contact details (phone number, email, address)
  • Driver’s license and other identity documents

Vehicle Information

  • Make, model, color, and license plate
  • Insurance details
  • Vehicle registration documents

Location Data

  • Real-time GPS data during ride services for route tracking and ride monitoring

Payment Data

  • Bank account details
  • Payment preferences
  • Transaction history

Service Usage Data

  • Ride details (pick-up/drop-off locations, ride duration, customer feedback, incident reports)
  • Communication records with passengers and customer support

Compliance and Background Verification Data

  • Criminal background checks
  • Compliance with Royal Crown Ride Inc’s driver guidelines
  • Training and certification records

Device Permissions and Access

  • Camera and Media Access: If you use features that require camera access (e.g., capturing profile photos, scanning QR codes), we will request your permission before accessing your device's camera. You can manage this permission in your device settings.
  • Notifications: We may send push notifications for ride updates, promotions, or security alerts. You can opt in or out of notifications via your device settings or app preferences.
  • Location Data: If you use location-based services (e.g., ride-hailing, estimated arrival time), we collect location data with your consent. You can enable or disable location tracking through your device settings.
  • Microphone Access: If you use voice input or in-app calls, we may request access to your microphone. You can manage this permission in your device settings.

6. How We Use Your Data

We use your data for the following purposes:

  • To Provide and Facilitate Services: Connecting you with passengers, processing ride requests, and managing payments.
  • To Ensure Safety and Compliance: Meeting regulatory requirements, conducting background checks, and enforcing platform policies.
  • To Improve Our Platform: Enhancing user experience, analyzing ride performance, and detecting fraud.
  • To Communicate with You: Sending service updates, notifications, and responding to inquiries.
  • To Process Payments: Managing your earnings, fees, and financial records.

7. Sharing Your Data

We may share your data under the following conditions:

  • With Passengers: Sharing essential details such as name, vehicle information, and estimated arrival time.
  • With Service Providers: Collaborating with payment processors, IT service providers, and customer support.
  • With Regulatory Authorities: Disclosing data when required by law for safety, taxation, or legal compliance.
  • For Business Operations: In case of mergers, acquisitions, or company restructuring.

We may transfer data to third parties outside the United States when required for service fulfillment. Royal Crown Ride Inc ensures appropriate safeguards for such transfers.

8. Location Tracking

With your consent, we track real-time location data while you are providing services. This helps:

  • Optimize ride routing and navigation
  • Ensure trip accuracy and safety
  • Resolve customer service issues

You can disable location tracking through your device settings; however, this may affect your ability to accept ride requests.

9. Data Retention

We retain your data only for as long as necessary for service fulfillment and legal compliance. Data will be deleted or anonymized after the required retention period.

10. Your Rights

As a driver on our platform, you have the following rights:

  • Access: Request information about your data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request data removal under specific conditions.
  • Restriction: Limit data processing in certain cases.
  • Portability: Receive your data in a structured format.
  • Objection: Object to data processing based on our legitimate interests.

To exercise your rights, contact: dataprotectioninfo@royalrideinc.com

11. Automated Decision-Making

We may use automated systems to:

  • Match you with passengers
  • Assess ride performance and driver ratings
  • Prevent fraudulent activities

If an automated decision affects you, you can request a manual review.

12. Changes to This Policy

We may update this policy to reflect legal or operational changes. We will notify you through email or in-app alerts. Continued use of the platform after updates indicates your acceptance of the revised policy.

13. Contact Us

For any questions or concerns, please contact:

Royal Crown Ride Inc
Email: dataprotectioninfo@royalrideinc.com
Phone: +1 (512) 993-1870
Address: 3101 Wells Branch Pkwy, Austin, Texas 78728

Thank you for being a valued driver with Royal Crown Ride Inc! We are committed to protecting your privacy while ensuring a seamless ride experience. 

Royal Crown Ride